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Returns & Refunds

Please read our Returns & Refunds policy to learn more.

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Returns and Refunds.
+  Returns and Refunds Policy

At, we promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item for either a replacement item, a refund or repair of the item. We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again. Where applicable we will cover the cost of returning the item. If you wish to return an item, please contact customer service on 0800 043 8469 or email for instructions on how to proceed. Typically refunds take up to 2 weeks to be processed once products have been received.

Customers will not be eligible for a refund or replacement of personalised or customised products:

  • where errors occur from a typing error you may have made on the internet;
  • for defects that are the result of ordinary wear and tear or abnormal use;
  • or if you have changed your mind

Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed.

Our personalised products are made-to-order according to your specifications, so we can’t accept returns where the customer has simply changed their mind. Where goods have not been personalised or customised for the customer, the customer is entitled to cancel the order and return the goods for refund within 7 working days of delivery.