Order and Account Info
Select from the sub topics on the left to learn more.
Can I change or cancel my order?
We like to start making your order as quickly as possible so unfortunately its often too late to make any changes. It's best to be careful to check your order before submitting the payment. If you do need to make a change please contact us urgently, quoting your order number, and if your order is not yet started in production we may be able to make the changes.
Can I send my order to a friend?
Absolutely. Simply put your friend’s address in as the delivery address and we will deliver it there. Invoices are emailed to you electronically, so there won’t be any paperwork in the package. We do not offer a gift wrapping service.
Can you gift wrap my order?
At this stage we don't offer gift wrapping but hope to some time in the future.
Does ordering require an account?
You can buy products from us as a Guest Customer, just select 'Checkout as Guest' when asked to enter your details in the checkout process.
How do I edit My Account / Details
Click here or click the 'My Account' link in the top right toolbar
How do I order?
Simply select the products you like, personalise them and add them to the cart. Next click Checkout and follow the three simple steps to finalise your payment and submit your order. Easy!
Click the 'My Account' link in the top right toolbar and then click ‘My Orders’. All orders made after 20 October 2011 will be visible. If you need to access order details prior to this, please contact our Customer Service Team by emailing firstname.lastname@example.org or phone 1800 507 592.